Eurostar4Agents
Trains Cancellations 15 October 2018

Due to a broken down shuttle in Eurotunnel, trains 9019, 9032, 9149, 9132 are cancelled today (October, 15th 2018). Affected customers are entitled to an exchange for free or to request a refunds.

Please click here for more information.

CANCELLATION Train 9007 (Paris-London 7:13am) 12.10.2018

DISRUPTION Friday 12/10/2018

You may already know that our services are currently subject to disruption. This is due to a technical issue.

Customers affected by the Cancellation of our services can apply for a refund or free exchange within 60 days.


GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR


Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to Cancellation 9007 23/03/2018" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.

Please check eurostar4agents.com for further updates.

The Eurostar Team