Eurostar4Agents

Strike Cancellations 29 December 2019 till 12 January 2020.

Strike Cancellations 29 December 2019 till 5 January 2020.

Due to the ongoing period of strikes in France, the following trains are cancelled between 29th December 2019 and 5th January 2020

Sunday 29 December

  • Train 9024 (12:24, London to Paris)
  • Train 9056 (20:31, London to Paris)
  • Train 9019 (10:13, Paris to London)
  • Train 9051 (18:13, Paris to London)

Monday 30 December

  • Train 9024 (12:24, London to Paris)
  • Train 9054 (20:01, London to Paris)
  • Train 9019 (10:13, Paris to London)
  • Train 9047 (17:13, Paris to London)

Tuesday 31 December

  • Train 9024 (12:24, London to Paris)
  • Train 9013 (08:43, Paris to London)

Wednesday 1 January

  • Train 9024 (12:24, London to Paris)
  • Train 9056 (20:31, London to Paris)
  • Train 9019 (10:13, Paris to London)
  • Train 9051 (18:13, Paris to London)

Thursday 2 January

  • Train 9024 (12:24, London to Paris)
  • Train 9050 (19:10, London to Paris)
  • Train 9013 (08:43, Paris to London)
  • Train 9043 (16:13, Paris to London)

Friday 3 January

  • Train 9018 (10:24, London to Paris)
  • Train 9054 (20:01, London to Paris)
  • Train 9009 (07:43, Paris to London)
  • Train 9047 (17:13, Paris to London)

Saturday 4 January

  • Train 9022 (11:31, London to Paris)
  • Train 9054 (20:01, London to Paris)
  • Train 9015 (09:04, Paris to London)
  • Train 9047 (17:13, Paris to London)


Sunday 5 January

  • Train 9022 (11:31, London to Paris)
  • Train 9056 (20:31, London to Paris)
  • Train 9015 (09:04, Paris to London)
  • Train 9051 (18:13, Paris to London)

Monday 6 January

  • Train 9054 (20:01, London to Paris)
  • Train 9047 (17:13, Paris to London)
  • Train 9063 (21:13, Paris to London)

Tuesday 7 January

  • Train 9054 (20:01, London to Paris)
  • Train 9047 (17:13, Paris to London)
  • Train 9063 (21:13, Paris to London)

Wednesday 8 January

  • Train 9054 (20:01, London to Paris)
  • Train 9047 (17:13, Paris to London)
  • Train 9063 (21:13, Paris to London)

Thursday 9 January

  • Train 9024 (12:24, London to Paris)
  • Train 9054 (20:01, London to Paris)
  • Train 9015 (09:13, Paris to London)
  • Train 9047 (17:13, Paris to London)
  • Train 9063 (21:13, Paris to London)
  • Train 9132 (13:05, London to Brussels)
  • Train 9153 (17:56, Brussels to London)
  • Train 9009 (07:43, Paris to London)
  • Train 9031 (13:13, Paris to London)
  • Train 9018 (10:24, London to Paris)
  • Train 9040 (16:31, London to Paris)

Friday 10 January

  • Train 9054 (20:01, London to Paris)
  • Train 9047 (17:13, Paris to London)
  • Train 9063 (21:13, Paris to London)

Saturday 11 January

  • Train 9054 (20:01, London to Paris)
  • Train 9047 (17:13, Paris to London)
  • Train 9059 (20:13, Paris to London)

Sunday 12 January

  • Train 9051 (18:13, Paris to London)
  • Train 9063 (21:13, Paris to London)
  • Train 9056 (20:31, London to Paris)


GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO CANCELLATION 9XXX XX/XX/20XX
  • There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

[Note: the above action also applies if your client was checked on a train that returned to the original departure point]



Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to Cancellation 9XXX XX/XX/20XX" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.


Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.


If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.

Please check eurostar4agents.com for further updates.