Eurostar4Agents
Cancellation 9015 on 12/12/2018

9015 have been cancelled today on 12/12/2018. // Cancellations starting December 16th: Due to operational reasons the following trains have been cancelled; Sunday 16 Dec: 9112, 9145; Friday 21 Dec: 9021; Saturday 22 Dec: 9013, 9060, 9129, 9136; Sunday 23 Dec: 9021, 9030; Friday 28 Dec: 9021; Saturday 29 Dec: 9013, 9060, 9129, 9136; and Tuesday 01 Jan: 9021, 9030, 9112, 9133, 9136.

Please click here for more information.

SNCF Rail Strike - Cancellations 8/9 April

DISRUPTION - 9022, 9024, 9030, 9054, 9011, 9027, 9043, 9047, 9053, 9055, 9140, 9152, 9145, 9153, 9161 CANCELLATION'S 08 APRIL

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled

           London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

  • Train 9022 (11:31)
  • Train 9024 (12:24)
  • Train 9030 (14:01)
  • Train 9054 (20:00)


    Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):
     

  • Train 9011 (08:07)
  • Train 9027 (12:07)
  • Train 9043 (16:07)
  • Train 9047 (17:07)
  • Train 9053 (18:34)
  • Train 9055 (19:07)


    London/Ashford/Ebbsfleet to Brussels/Lille (departure time shown is from London St Pancras):
     

  • Train 9140 (15:04)
  • Train 9152 (17:55)

    Brussels/Lille to London/Ashford/Ebbsfleet (departure time shown is from Brussels Midi):
     
  • Train 9145 (15:56)
  • Train 9153 (17:56)
  • Train 9161 (19:56)

     

DISRUPTION - 9080, 9018, 9022, 9060, 9040, 9005, 9007, 9013, 9027, 9047, 9053, 9055, 9116, 9152, 9109, 9117, 9157
CANCELLATION'S 09 APRIL

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

       London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

  • Train 9080 (05:40)
  • Train 9018 (10:24)
  • Train 9022 (11:31)
  • Train 9060 (12:01)
  • Train 9040 (16:31)


      Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

  • Train 9005 (06:34)
  • Train 9007 (07:04)
  • Train 9013 (08:37)
  • Train 9027 (12:07)
  • Train 9047 (17:07)
  • Train 9053 (17:56)
  • Train 9055 (19:07)


      London/Ashford/Ebbsfleet to Brussels/Lille (departure time shown is from London St Pancras):

  • Train 9116 (08:54)
  • Train 9152 (18:04)


      Brussels/Lille to London/Ashford/Ebbsfleet (departure time shown is from Brussels Midi):

  • Train 9109 (06:56)
  • Train 9117 (08:52)
  • Train 9157 (18:56)


      London to Amsterdam/Rotterdam (departure time shown is from London St Pancras):

  • Train 9148 (17:31)

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO cancellations 08 April/09 April 2018. There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR
     

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to cancellations 08 April /09 April" in the notes.

 

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 224334 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

Travel to Disneyland® Paris
Trains are still running and will have a scheduled stop in Lille as planned, however due to the ongoing strikes, they will now depart at 10:14 from London St. Pancras International, 10:34 from Ebbsfleet International, 10:58 from Ashford International and will arrive into Paris at 14:03 instead of Marne-la-Vallée with a scheduled stop in Lille Europe. Disneyland® Paris is easy to reach from Gare du Nord by taking the RER. The best option is to take the RER D or B from Gare du Nord to Chatelet Les Halles and change for the RER A to Marne-la-Vallée.

The RER trains operate regularly (approx. every 15 minutes) and the travel time should be between 39 and 45 minutes. Further information on this RER journey can be found here

We will also have Eurostar personnel on-board the train who will be able to provide further information and assistance.

If you booked your Eurostar train as part of a package through a Travel agent or Tour operator, please contact them directly for terms and conditions relating to any changes you may wish to make. If you did not book your Eurostar train as part of a package and do however wish to exchange your ticket to another date or claim a refund instead, you can do so via your original point of sale, for example if you booked with a travel agent please contact them directly to arrange this.

Travel from Disneyland® Paris
This train is still running, however it will now depart from Paris Gare du Nord at 18.34 instead of Marne la Vallee. Please make sure to arrive in Paris Gare du Nord at least 60 minutes before expected departure.

You will need to make your way to Gare du Nord which is easy to reach from Disneyland® Paris by taking the RER.

There will be Eurostar representatives present at Marne la Vallee/Disneyland® Paris station who will be present to answer any questions and to show you how to get to Gare du Nord.
Gare du Nord is easy to reach from Disneyland® Paris by taking the RER. The best option is to take the RER A from Marne-la-Vallée to Chatelet Les Halles and then take RER B on the opposite side of the platform to Gare-du-Nord (1 stop). Follow « main lines » to the Eurostar.

This train will arrive London St. Pancras International at 20:02

We apologise for any inconvenience caused.