Eurostar4Agents
9013 Cancellation 15.11.18

For operational reasons the 9013 (10:00 departure from Paris to London) has been cancelled today

Please click here for more information.

SNCF RAIL STRIKE - CANCELLATIONS 3/4 MAY

DISRUPTION - 9022, 9007, 9128, 9113 CANCELLATION'S 03 MAY

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

  • Train 9022 (11:31)


Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

  • Train 9007 (07:13)


​​​​​​London/Ashford/Ebbsfleet to Brussels/Lille (departure time shown is from London St Pancras):

  • Train 9128 (10:58)
     

Brussels/Lille to London/Ashford/Ebbsfleet (departure time shown is from Brussels Midi):

  • Train 9113 (07:56)

     

DISRUPTION - 9032, 9050, 9007, 9021, 9140, 9157 CANCELLATION'S 04 MAY

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

  • Train 9032 (14:22)
  • Train 9050 (19:01)


Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

  • Train 9007 (07:13)
  • Train 9021 (10:43)


​​​​​​​London/Ashford/Ebbsfleet to Brussels/Lille (departure time shown is from London St Pancras):

  • Train 9140 (15:04)


Brussels/Lille to London/Ashford/Ebbsfleet (departure time shown is from Brussels Midi):

  • Train 9157 (18:56)

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO cancellations 03 May/04 May 2018. There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to cancellations 03 May /04 May 2018" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking within the same cabin class and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.