Eurostar4Agents
Eurostar resumes normal service despite upcoming SNCF strike

If you have booked to travel further in France, please be aware that domestic rail services in France may still be disrupted.

Please click here for more information.

SNCF RAIL STRIKE - CANCELLATIONS 28/29 MAY

DISRUPTION - 9030, 9050, 9015, 9025, 9043 CANCELLATION'S 28 MAY

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

  • Train 9030: departing 14:01
  • Train 9050: departing 19:01

Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

  • Train 9015: departing 09:04
  • Train 9025: departing 11:39
  • Train 9043: departing 16:13

DISRUPTION - 9006, 9046, 9013, 9019 CANCELLATION'S 29 MAY

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

  • Train 9006: departing 07:31
  • Train 9046: departing 18:01

Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

  • Train 9013: departing 08:43
  • Train 9019:departing 10:13

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO cancellations 28 May/29 May 2018. There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to cancellations 28 May /29 May 2018" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking within the same cabin class and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

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