Eurostar4Agents
Ashford amended timetable until 30 September

There is currently an amended timetable running at Ashford International, this is a temporary measure, and we will return to a normal service after the summer.

Please click here for more information.

SNCF RAIL STRIKE - CANCELLATIONS 28/29 APRIL

DISRUPTION - 9020, 9060, 9024, 9036, 9007, 9013, 9015, 9110, 9113 CANCELLATION'S 28 APRIL

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

  • Train 9020 (11:01)
  • Train 9060 (12:01)
  • Train 9024 (12:24)
  • Train 9036 (15:31)


Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

  • Train 9007 (07:04)
  • Train 9013 (08:43)
  • Train 9015 (09:04)


London/Ashford/Ebbsfleet to Brussels/Lille (departure time shown is from London St Pancras):

  • Train 9110 (06:57)


Brussels/Lille to London/Ashford/Ebbsfleet (departure time shown is from Brussels Midi):

  • Train 9113 (07:56)

DISRUPTION - 9030, 9042, 9054, 9074, 9011, 9027, 9043, 9053, 9055, 9140, 9152, 9145, 9153 CANCELLATION'S 29 APRIL

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.



London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

  • Train 9030 (14:01)
  • Train 9042 (17:01)
  • Train 9054 (20:00)

London/Ashford/Ebbsfleet to Disney (departure time shown is from London St Pancras):

  • Train 9074 (10:14)


Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

  • Train 9011 (08:07)
  • Train 9027 (12:07)
  • Train 9043 (16:07)
  • Train 9053 (18:34)
  • Train 9055 (19:07)


London/Ashford/Ebbsfleet to Brussels/Lille (departure time shown is from London St Pancras):

  • Train 9140 (15;04)
  • Train 9152 (17:55)


Brussels/Lille to London/Ashford/Ebbsfleet (departure time shown is from Brussels Midi):

  • Train 9145 (15:56)
  • Train 9153 (17:56)

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO cancellations 28 April/29 April 2018. There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to cancellations 28 April /29 April" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking within the same cabin class and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.