Eurostar4Agents
UPDATE 22/03: French customs working to rule; Planned cancellations until March 30 2019

The situation is progressively returning to normal, however it may take longer than normal to proceed through departures in Paris Gare du Nord. Please ask passengers to arrive at the station at the time indicated on their ticket. Normal ticket conditions now apply. Please check Category 16 if using the GDS, or click the link below to see the conditions of all tickets. All customers/agencies have now been contacted regarding planned cancellations until March 30th.

Please click here for more information.

SNCF RAIL STRIKE - CANCELLATIONS 23/24 APRIL

DISRUPTION - 9014, 9060, 9024, 9040, 9005, 9007, 9013, 9029, 9055, 9116, 9152, 9109, 9117, 9157 CANCELLATION'S 23 APRIL.

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

  • Train 9014 (09:22)
  • Train 9060 (12:01)
  • Train 9024 (12:24)
  • Train 9040 (16:31)


Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

  • Train 9005 (06:34)
  • Train 9007 (07:04)
  • Train 9013 (08:37)
  • Train 9029 (12:37)
  • Train 9055 (19:07)


London/Ashford/Ebbsfleet to Brussels/Lille (departure time shown is from London St Pancras):

  • Train 9116 (08:54)
  • Train 9152 (18:04)


Brussels/Lille to London/Ashford/Ebbsfleet (departure time shown is from Brussels Midi):

  • Train 9109 (06:56)
  • Train 9117 (08:52)
  • Train 9157 (18:56)

DISRUPTION -  9004, 9002, 9040, 9007, 9013, 9053, 9116, 9152, 9117, 9157 CANCELLATION'S 24 APRIL

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

  • Train 9004 (07:01)
  • Train 9022 (11:31)
  • Train 9040 (16:31)


Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

  • Train 9007 (07:04)
  • Train 9013 (08:37)
  • Train 9053 (18:34)


London/Ashford/Ebbsfleet to Brussels/Lille (departure time shown is from London St Pancras):

  • Train 9116 (08:54)
  • Train 9152 (18:04)


Brussels/Lille to London/Ashford/Ebbsfleet (departure time shown is from Brussels Midi):

  • Train 9117 (08:52)
  • Train 9157 (18:56)

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO cancellations 23 April/24 April 2018. There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to cancellations 23 April /24 April" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking within the same cabin class and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 224334 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.