Eurostar4Agents
Ashford amended timetable

There is currently an amended timetable running at Ashford International, this is a temporary measure, and we will return to a normal service after the summer.

Please click here for more information.

SNCF RAIL STRIKE - CANCELLATIONS 18/19 APRIL

DISRUPTION - 9004, 9014, 9024, 9040, 9007, 9013, 9053, 9055, 9116, 9152, 9117, 9157 CANCELLATION'S 18 APRIL

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

  • Train 9004 (07:01)
  • Train 9014 (09:22)
  • Train 9024 (12:24)
  • Train 9040 (16:31)


Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

  • Train 9007 (07:13)
  • Train 9013 (08:43)
  • Train 9053 (18:43)
  • Train 9055 (19:13)


London/Ashford/Ebbsfleet to Brussels/Lille (departure time shown is from London St Pancras):

  • Train 9116 (08:54)
  • Train 9152 (18:04)


Brussels/Lille to London/Ashford/Ebbsfleet (departure time shown is from Brussels Midi):

  • Train 9117 (08:52)
  • Train 9157 (18:56)



DISRUPTION - 9004, 9022, 9040, 9007, 9013, 9053, 9116, 9152, 9117, 9157 CANCELLATION'S 19 APRIL

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

  • Train 9004 (07:01)
  • Train 9022 (11:31)
  • Train 9040 (16:31)


Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

  • Train 9007 (07:13)
  • Train 9013 (08:43)
  • Train 9053 (18:43)


London/Ashford/Ebbsfleet to Brussels/Lille (departure time shown is from London St Pancras):

  • Train 9116 (08:54)
  • Train 9152 (18:04


Brussels/Lille to London/Ashford/Ebbsfleet (departure time shown is from Brussels Midi):

  • Train 9117 (08:52)
  • Train 9157 (18:56)

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO cancellations 18 April/19 April 2018. There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to cancellations 18 April /19 April" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 224334 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.