Eurostar4Agents
Ashford amended timetable until 30 September

There is currently an amended timetable running at Ashford International, this is a temporary measure, and we will return to a normal service after the summer.

Please click here for more information.

SNCF RAIL STRIKE - CANCELLATIONS 13/14 MAY

DISRUPTION -  9011, 9031, 9045, 9042, 9048 CANCELLATION'S 13 MAY

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

• Train 9011: departing at 08:07

• Train 9031: departing at 13:04

• Train 9045: departing at 16:37

London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

• Train 9042: departing at 17:01

• Train 9048: departing at 18:31

DISRUPTION - 9005, 9013, 9006, 9042 CANCELLATION'S 14 MAY

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

• Train 9005: departing at 06:43

• Train 9013: departing at 08:43

London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

• Train 9006: departing at 08:28

• Train 9042: departing at 17:01

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO cancellations 13 May/14 May 2018. There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to cancellations 13 May /14 May 2018" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking within the same cabin class and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.