Eurostar4Agents
Trains Cancellations 15 October 2018

Due to a broken down shuttle in Eurotunnel, trains 9019, 9032, 9149, 9132 are cancelled today (October, 15th 2018). Affected customers are entitled to an exchange for free or to request a refunds.

Please click here for more information.

SNCF RAIL STRIKE - CANCELLATIONS 13/14 APRIL

DISRUPTION - 9080, 9018, 9060, 9032, 9036, 9040, 9007, 9013, 9019, 9021, 9053, 9055, 9108, 9152, 9117, 9157 CANCELLATION'S 13 APRIL

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

  • Train 9080 (05:40)
  • Train 9018 (10:24)
  • Train 9060 (12:01)
  • Train 9032 (14:22)
  • Train 9036 (15:31)
  • Train 9040 (16:31)


Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

  • Train 9007 (07:04)
  • Train 9013 (08:37)
  • Train 9019 (10:07)
  • Train 9021 (10:37)
  • Train 9053 (18:34)
  • Train 9055 (19:07)


London/Ashford/Ebbsfleet to Brussels/Lille (departure time shown is from London St Pancras):

  • Train 9108 (06:13)
  • Train 9152 (18:04)


Brussels/Lille to London/Ashford/Ebbsfleet (departure time shown is from Brussels Midi):

  • Train 9117 (08:52)
  • Train 9157 (18:56)

DISRUPTION - 9020, 9024, 9036, 9007, 9015, 9055, 9110, 9113 CANCELLATION'S 14 APRIL

As a consequence of SNCF strikes in France the following Eurostar trains have been cancelled.
Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

London/Ashford/Ebbsfleet to Paris (departure time shown is from London St Pancras):

  • Train 9020 (11:01)
  • Train 9024 (12:24)
  • Train 9036 (15:31)


Paris to London/Ashford/Ebbsfleet (departure time shown is from Paris Gare du Nord):

  • Train 9007 (07:04)
  • Train 9015 (09:04)
  • Train 9055 (19:07)


London/Ashford/Ebbsfleet to Brussels/Lille (departure time shown is from London St Pancras):

  • Train 9110 (06:57)


Brussels/Lille to London/Ashford/Ebbsfleet (departure time shown is from Brussels Midi):

  • Train 9113 (07:56)

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO cancellations 13 April/14 April 2018. There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to cancellations 13 April /14 April" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 224334 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

Travel to Disneyland® Paris
Trains are still running and will have a scheduled stop in Lille as planned, however due to the ongoing strikes, they will arrive into Paris instead of Marne-la-Vallée (Disneyland® Paris) . Disneyland® Paris is easy to reach from Gare du Nord by taking the RER. The best option is to take the RER D or B from Gare du Nord to Chatelet Les Halles and change for the RER A to Marne-la-Vallée. 

Friday 13 April:
Departing as normalThis will then arrive into Paris Gare du Nord instead of Marne-la-Vallée (Disneyland® Paris).

Saturday 14 April:
Departing from London 10:14 and Ebbsfleet 10:34. This will then arrive into Paris Gare du Nord, instead of Marne-la-Vallée (Disneyland® Paris). Unfortunately boarding at Ashford station is not possible.

The RER trains operate regularly (approx. every 15 minutes) and the travel time should be between 39 and 45 minutes. Further information on this RER journey can be found here

Travel from Disneyland® Paris
This train is still running, however it will now depart from Paris Gare du Nord. Please make sure to arrive in Paris Gare du Nord at least 60 minutes before expected departure, we’d encourage customers to start making their way from Disney to Paris by 16.00 to avoid peak travel times.

Friday 13 April:
Departing from Paris Gare du Nord 19:07 instead of Marne-la-Vallée (Disneyland® Paris).

Saturday 14 April:
Departing from Paris Gard du Nord 19:07 instead of Marne-la-Vallée (Disneyland® Paris).  Unfortunately disembarking at Ashford station is not possible.

You will need to make your way to Gare du Nord which is easy to reach from Disneyland® Paris by taking the RER. The best option is to take the RER A from Marne-la-Vallée to Chatelet Les Halles and then take RER B on the opposite side of the platform to Gare-du-Nord (1 stop). Follow « main lines » to the Eurostar.