Eurostar4Agents
Ashford International Closed All Day 15 December. ---- NATIONAL STRIKE in France 5 - 12 December

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ASHFORD INTERNATIONAL CLOSED ALL DAY 15 December FOR ENGINEERING WORKS. Please follow link below:
http://eurostar4agents.com/service-updates/ashford-international-closed-for-engineering-works
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FRENCH NATIONWIDE GENERAL STRIKE 5 - 12 DECEMBER 2019

Please find out more here : https://www.eurostar.com/uk-en/disruption/service-update

Please click here for more information.

Eurostar Cancellations 7 and 8 December 2019

DISRUPTION Saturday 7/12/2019

You may already know that our services are currently subject to disruption. This is due to a national strike in France

Customers affected by the Cancellation of our services can apply for a full refund or free exchange within 60 days.

Trains cancelled 07/12/2019:
London St Pancras to Paris Gare du Nord:

  • Train 9002 (06:18 departure)
  • Train 9014 (09:24 departure)
  • Train 9022 (11:31 departure)
  • Train 9028 (13:31 departure)
  • Train 9036 (15:31 departure)
  • Train 9040 (16:31 departure)

Paris Gare Du Nord to London St Pancras:

  • Train 9007 (07.13 departure)
  • Train 9015 (09.04 departure)
  • Train 9023 (11.13 departure)

London St Pancras to Brussels Midi:

  • train 9110 (06.57 departure)

Brussels Midi to London St Pancras:

  • Train 9113 (07.56 departure)

Trains cancelled 08/12/2019:

London St Pancras International to Paris Gare du Nord:

  • Train 9022 (11:31)
  • Train 9028 (13:31)
  • Train 9042 (17:01)
  • Train 9054 (20:01)

Paris Gare du Nord to London St Pancras International:

  • Train 9011 (08:13)
  • Train 9019 (10:13)
  • Train 9021 (10:43)
  • Train 9027 (12:13)
  • Train 9031 (13:13)
  • Train 9039 (15:13)
  • Train 9045 (16:43)
  • Train 9055 (19:13)

London St Pancras International to Brussels Midi/Zuid:

  • Train 9132 (12:58)
  • Train 9152 (17:55)
  • Train 9158 (19:34)

Brussels Midi/Zuid to London St Pancras International:

  • Train 9117 (08:52)
  • Train 9157 (18:56)


GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO CANCELLATION 9007 23/03/2018
  • There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR




Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to Cancellation 9007 23/03/2018" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.


Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.

Please check eurostar4agents.com for further updates.