Eurostar4Agents
Brussels engineering works November 2019

From Thursday 31st October to Monday 4th November
From Friday 8th November to Tuesday 12th November 2019

Please click here for more information.

Dutch Railway (NS) strike in the Netherlands 28/05/2019

Due to a Dutch Railway (NS) strike in the Netherlands on 28/05/2019, the following trains are cancelled:

  • 9119 departing from Amsterdam at 07:49
  • 9177 departing from Amsterdam at 16:49

The following trains will not be able to continue their journey to the Netherlands and will terminate in Brussels Midi instead (Belgium)

  • 9114 departing from London St Pancras at 08:16
  • 9150 departing from London St Pancras at 17:16

Customers affected by the Cancellation of our services can apply for a full refund or free exchange within 60 days.

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

[Note: the above action also applies if your client was checked on a train that returned to the original departure point]

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to Cancellation 9158 01/04/2019" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.comwith booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.

Please check eurostar4agents.com for further updates.