Eurostar4Agents
Ashford International Closed All Day 15 December. ---- NATIONAL STRIKE in France 5 - 12 December

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ASHFORD INTERNATIONAL CLOSED ALL DAY 15 December FOR ENGINEERING WORKS. Please follow link below:
http://eurostar4agents.com/service-updates/ashford-international-closed-for-engineering-works
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FRENCH NATIONWIDE GENERAL STRIKE 5 - 12 DECEMBER 2019

Please find out more here : https://www.eurostar.com/uk-en/disruption/service-update

Please click here for more information.

Dutch Railway (NS) strike in the Netherlands 28/05/2019

Due to a Dutch Railway (NS) strike in the Netherlands on 28/05/2019, the following trains are cancelled:

  • 9119 departing from Amsterdam at 07:49
  • 9177 departing from Amsterdam at 16:49

The following trains will not be able to continue their journey to the Netherlands and will terminate in Brussels Midi instead (Belgium)

  • 9114 departing from London St Pancras at 08:16
  • 9150 departing from London St Pancras at 17:16

Customers affected by the Cancellation of our services can apply for a full refund or free exchange within 60 days.

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

[Note: the above action also applies if your client was checked on a train that returned to the original departure point]

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to Cancellation 9158 01/04/2019" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.comwith booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.

Please check eurostar4agents.com for further updates.