Eurostar4Agents

Cancelled Eurostar trains from February 28th until March 2nd, 2019

Cancelled Eurostar trains from February 28th until March 2nd, 2019

28/02/2019:

9013 : Paris Nord to London St Pancras (departing 08:37)

9014 : London St Pancras to Paris Nord (departing 09:22)

9055 : Paris Nord to London St Pancras (departing 19:07)

01/03/2019:

9006 : London St Pancras to Paris Nord (departing 07:31)

9042 : London St Pancras to Paris Nord (departing 17:01)

9053 : Paris Nord to London St Pancras (departing 18:34)

02/03/2019:

9027: Paris Nord to London St Pancras (departing 12:07)


GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO CANCELLATION TRAIN NUMBER + DATE
  • There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

[Note: the above action also applies if your client was checked on a train that returned to the original departure point]

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to Cancellation TRAIN NUMBER + DATES" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.

Please check eurostar4agents.com for further updates.