Eurostar4Agents
UPDATE 22/03: French customs working to rule; Planned cancellations until March 30 2019

The situation is progressively returning to normal, however it may take longer than normal to proceed through departures in Paris Gare du Nord. Please ask passengers to arrive at the station at the time indicated on their ticket. Normal ticket conditions now apply. Please check Category 16 if using the GDS, or click the link below to see the conditions of all tickets. All customers/agencies have now been contacted regarding planned cancellations until March 30th.

Please click here for more information.

CANCELLED EUROSTAR TRAINS FROM FEBRUARY 12TH UNTIL FEBRUARY 17TH, 2019

Cancelled Eurostar trains from February 12th until February 17th, 2019

Due to essential maintenance following the severe adverse weather conditions last week, we have to cancel these trains:

12/02/2019 :
9013 : Paris Nord to London St Pancras (departing 08:37)
9014 : London St Pancras to Paris Nord (departing 09:22)
9023 : Paris Nord to London St Pancras (departing 11:04)
9032 : London St Pancras to Paris Nord (departing 14:22)
9055 : Paris Nord to London St Pancras (departing 19:06)
9140 : London St Pancras to Brussels (departing 15:04)
9157 : Brussels to London St Pancras (departing 18:56

13/02/2019 :
9008 : London St Pancras to Paris Nord (departing 07:55)
9055 : Paris Nord to London St Pancras (departing 19:06)
9116 : London St Pancras to Brussels (departing 08:54)
9153 : Brussels to London St Pancras (departing 17:56)
14/02/2019 :
9008 : London St Pancras to Paris Nord (departing 07:55)
9055 : Paris Nord to London St Pancras (departing 19:06)
9140 : London St Pancras to Brussels (departing 15:04)
9157 : Brussels to London St Pancras (departing 18:56)

15/02/2019:
9116 : London St Pancras to Bruseels (departing 08:55)
9014 : London St Pancras to Paris Nord (departing 09:22)
9037 : Paris Nord to London St Pancras (departing 14:34)
9153 : Brussels to London St Pancras (departing 17:56)

16/02/2019:
9116 : London St Pancras to Bruseels (departing 08:55)
9141 : Brussels to London St Pancras (departing 14:56)

Major disruptuion on Sunday 17th February

There will be major disruption both to our services and transport throughout Paris on Sunday 17 February while authorities carry out the deactivation of a WW2 bomb discovered in the area north of Gare du Nord. The disruption includes:

  • Part-closure of Autoroute 1
  • Disruption to metro, RER and train services
  • Temporary evacuation of residential areas

As a result of this operation we have had to substantially revise our plan for Sunday and will be running a modified timetable. This includes the cancellation of five services and the rerouting of one service to Marne-la-Vallée.

17/02/2019:

London to Paris:

  • 9014 – will now terminate in Marne La Vallée - Disneyland Paris (RER tickets will be provided on board for customers travelling back into Paris)
  • 9018: cancelled

Paris to London:

  • 9015: retimed to depart 10 minutes earlier
  • 9019: cancelled
  • 9023: delayed on departure by 30 minutes
  • 9031: cancelled
  • 9035: cancelled
  • 9053: cancelled




Customers affected by the Cancellation of our services can apply for a full refund or free exchange within 60 days.

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO CANCELLATION TRAIN NUMBER + DATE
  • There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.
  • To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR
    [Note: the above action also applies if your client was checked on a train that returned to the original departure point]


Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to Cancellation TRAIN NUMBER + DATE" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.

Please check eurostar4agents.com for further updates.