Eurostar4Agents

Cancelled Eurostar Trains until March 27 2019

As a result of industrial action by French customs in Paris we are asking our customers not to travel unless necessary. Passengers travelling from Paris (this includes one way tickets starting from Paris and return tickets that include a London Paris journey) can change their ticket free of charge to a future date, or claim a full refund as per the process below.
*Please note we are unable to refund or exchange free of charge a London to Paris single.

You do not need to call us for further authorisation.

We have also cancelled the following trains:

Tuesday 19 March:

9007 (07:04 from Paris Nord to London St Pancras)

9063 (21:03 from Paris Nord to Ebbsfleet International and London St Pancras)

Wednesday 20 March:

9007 (07:04 from Paris Nord to London St Pancras)

9013 (08:37 from Paris Nord to London St Pancras)

9063 (21:03 from Paris Nord to Ebbsfleet International and London St Pancras)

Thursday 21 March:

9007 (07:04 from Paris Nord to London St Pancras)

9063 (21:03 from Paris Nord to Ebbsfleet International and London St Pancras)

Friday 22 March:

9009 (07:37 from Paris Nord to London St Pancras)

9015 (09:03 from Paris Nord to Ebbsfleet International and London St Pancras)

9037 (14:37 from Paris Nord to London St Pancras)

9063 (21:03 from Paris Nord to Ebbsfleet International and London St Pancras)

Saturday 23 March:

9059 (20:07 from Paris Nord to Ebbsfleet International and London St Pancras)

Sunday 24 March:

9045 (16:37 from Paris Nord to London St Pancras)

9061 (20:34 from Paris Nord to London St Pancras)

9063 (21:03 from Paris Nord to Ebbsfleet International and London St Pancras)

Monday 25 March:

9063 (21:03 from Paris to Ebbsfleet International and London St Pancras)

Tuesday 26 March:

9063 (21:03 from Paris to Ebbsfleet International and London St Pancras)

Wednesday 27 March:

9013 (08:37 from Paris Nord to London St Pancras)

9063 (21:03 from Paris to Ebbsfleet International and London St Pancras)

Customers affected by the Cancellation of our services can apply for a full refund or free exchange within 60 days.

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO CANCELLATION TRAIN NUMBER + DATE
  • There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

[Note: the above action also applies if your client was checked on a train that returned to the original departure point]

Passenger requests a refund

GDS bookings only: Please submit a request via BSP link and enter “Requested due to Cancellation TRAIN NUMBER+ DATE" in the notes.

 

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Elgar bookings only: Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund on bookings made directly with Eurostar4agents, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.

Please check eurostar4agents.com and eurostar.com for further updates.