Eurostar4Agents
9013 Cancellation 15.11.18

For operational reasons the 9013 (10:00 departure from Paris to London) has been cancelled today

Please click here for more information.

CANCELLATIONS 28 FEBRUARY, 01 and 02 MARCH 2018

Due to operational reasons and severe weather conditions in the UK, we have had to cancel 4 trains today (28/02):

9116, the 08:54 departure from London to Brussels

9157, the 16:48 departure from Amsterdam to London

9028, the 13:31 departure from London to Paris

9059, the 20:01 departure from Paris to London
 

We have had to cancel 4 trains tomorrow (01/03):
 

9116, the 08:54 departure from London to Brussels

9157, the 16:48 departure from Amsterdam to London

9028, the 13:31 departure from London to Paris

9059, the 20:01 departure from Paris to London
 

We have had to cancel 4 trains Friday (02/03):


9112, the 08:04 departure from London to Brussels

9133, the 12:52 departure from Brussels to London

9022, the 11:31 departure from London to Paris

9043, the 16:07 departure from Paris to London


Customers affected by these cancellations can apply for a full refund or free exchange within 60 days.

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO Cancellations 28 FEBRUARY, 01 or 02 MARCH 2018. There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR


Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to cancellations 28 FEBRUARY, 01 or 02 MARCH 2018" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 224334 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.