Eurostar4Agents

Cancellation of Eurostar service 9150 (02/05/2019) & 9119 (03/05/2019)

Due to operational reasons we had to cancel 2 trains:

9150: Brussels to Amsterdam (02/05/2019)
9119: Amsterdam to Brussels (03/05/2019)


Customers affected by the Cancellation of our services can apply for a full refund or free exchange within 60 days.

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

[Note: the above action also applies if your client was checked on a train that returned to the original departure point]

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to Cancellation 9158 01/04/2019" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.comwith booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.

Please check eurostar4agents.com for further updates.