Eurostar4Agents
No Ashford trains on SUNDAY 23-24 NOVEMBER 2019 AND SUNDAY 15 DECEMBER 2019 ----------------------------- GENERAL STRIKE - FRANCE on 5 DECEMBER 2019----------------------9042 (17:01 from London to Paris) is cancelled on Wednesday 4th December.

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ASHFORD INTERNATIONAL CLOSED ALL DAY FOR ENGINEERING WORKS. Please follow link below:
http://eurostar4agents.com/service-updates/ashford-international-closed-for-engineering-works
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FRENCH NATIONWIDE GENERAL STRIKE ON 5th DECEMBER 2019

Please find out more here : https://www.eurostar.com/uk-en/travel-info/service-information/eurostar-travel-updates.
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Wednesday 4th December : 9042 (17:01 from London to Paris) is cancelled due to operational issues.

Please click here for more information.

Travel Update 26 July 2019

Travel Update 26/07/2019

  • As a measure of precaution, all sales have been suspended for travel on Friday 26 July
  • We are still experiencing delays up to 30 minutes on the Brussels route as a result of a speed restriction set by the infrastructure provider
  • The Ashford stop has been cancelled on the following trains for today Friday 26 July: 9108, 9080, 9023, 9032, 9153, 9132

As a result of the Overhead power issues, the following trains are now cancelled:

  • 9021 departing from Paris Gare Du Nord at 10:43
  • 9024 departing from London St. Pancras at 12:24
  • 9031 departing from Paris Gare Du Nord at 13:13
  • 9030 departing from London St. Pancras at 14:01

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO CANCELLATION 26/07/19
  • There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to Cancellation 25/07/2019" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.comwith booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.