Eurostar4Agents
Brussels engineering works November 2019

From Thursday 31st October to Monday 4th November
From Friday 8th November to Tuesday 12th November 2019

Please click here for more information.

Travel Update 26 July 2019

Travel Update 26/07/2019

  • As a measure of precaution, all sales have been suspended for travel on Friday 26 July
  • We are still experiencing delays up to 30 minutes on the Brussels route as a result of a speed restriction set by the infrastructure provider
  • The Ashford stop has been cancelled on the following trains for today Friday 26 July: 9108, 9080, 9023, 9032, 9153, 9132

As a result of the Overhead power issues, the following trains are now cancelled:

  • 9021 departing from Paris Gare Du Nord at 10:43
  • 9024 departing from London St. Pancras at 12:24
  • 9031 departing from Paris Gare Du Nord at 13:13
  • 9030 departing from London St. Pancras at 14:01

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO CANCELLATION 26/07/19
  • There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to Cancellation 25/07/2019" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.comwith booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.