Eurostar4Agents
UPDATE 22/03: French customs working to rule; Planned cancellations until March 30 2019

The situation is progressively returning to normal, however it may take longer than normal to proceed through departures in Paris Gare du Nord. Please ask passengers to arrive at the station at the time indicated on their ticket. Normal ticket conditions now apply. Please check Category 16 if using the GDS, or click the link below to see the conditions of all tickets. All customers/agencies have now been contacted regarding planned cancellations until March 30th.

Please click here for more information.

Service disruption

From time to time, our trains are delayed or cancelled and we know how important it is for you to have all the latest information at your fingertips. There are a few ways we share what’s going on…

Eurostar4agents.com

Check the homepage regularly for updates as well as live departure and arrival information. We’ll put a time on each service update so you know if you’ve read the latest.

If we’re offering free exchanges or full refunds to travellers, we’ll also let you know how to process them on Elgar or GDS.

Eurostar4agents email

If you’re subscribed to our newsletter, look out for an email with more details on what’s happening and anything you might need to do.

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On the phone

Since our phone lines get very busy during disruptions, we sometimes have to switch to an automated message. If your call’s not urgent, listen out for where to find more information on eurostar4agents.com.