UPDATE 22/03: French customs working to rule; Planned cancellations until March 30 2019

The situation is progressively returning to normal, however it may take longer than normal to proceed through departures in Paris Gare du Nord. Please ask passengers to arrive at the station at the time indicated on their ticket. Normal ticket conditions now apply. Please check Category 16 if using the GDS, or click the link below to see the conditions of all tickets. All customers/agencies have now been contacted regarding planned cancellations until March 30th.

Please click here for more information.

Important: current disruption and contact volumes

We are currently experiencing high call volumes due to recent disruption. In order to solve your queries as quickly as possible we ask that agents follow the below steps.

  • For up to date disruption information and live departures and arrivals see here.
  • To see our disruption process click here.
  • In order to check if a ticket is valid for travel, and to change your seating we advise going here.
  • For ticket conditions and queries regarding tickets, these can be found in Category 16 of the fare filing on GDS, or in our FAQ section here.

Please see contact details for each department here in order to call the correct number, this then ensures we can answer your query if you need to call.