Important: current disruption and contact volumes

We are currently experiencing high call volumes due to recent disruption. In order to solve your queries as quickly as possible we ask that agents follow the below steps.

  • For up to date disruption information and live departures and arrivals see here.
  • To see our disruption process click here.
  • In order to check if a ticket is valid for travel, and to change your seating we advise going here.
  • For ticket conditions and queries regarding tickets, these can be found in Category 16 of the fare filing on GDS, or in our FAQ section here.

Please see contact details for each department here in order to call the correct number, this then ensures we can answer your query if you need to call.