Eurostar4Agents
UPDATE 22/03: French customs working to rule; Planned cancellations until March 30 2019

The situation is progressively returning to normal, however it may take longer than normal to proceed through departures in Paris Gare du Nord. Please ask passengers to arrive at the station at the time indicated on their ticket. Normal ticket conditions now apply. Please check Category 16 if using the GDS, or click the link below to see the conditions of all tickets. All customers/agencies have now been contacted regarding planned cancellations until March 30th.

Please click here for more information.

News

CANCELLATIONS until 30.03.2019

You may already know that services from  Paris Nord and Lille Europe are currently subject to disruption. This is due to operational reasons.…  Read more

Disruption Communication

Cancelled trains, and any disruption information can be found on the home screen, and here . We advise that all agents who are not already…  Read more

Re timed trains

Please see below some re timings of our services which may impact your clients: Please accept our apologies for any inconvenience caused.…  Read more

Festive opening hours

GDS Helpdesk, Groups and Trade Sales:   Christmas Eve: 0900-1700 Christmas Day: CLOSED Boxing Day: CLOSED 27th Dec: 0900-1700…  Read more

Updated Alcohol Policy

Our rules about alcohol have changed To make sure everyone's safe, happy and healthy, we've got some new rules around how much alcohol you…  Read more

Ebbsfleet Capped Capacity

We have currently had to put a cap on the amount of direct Disney passengers boarding and disembarking at Ebbsfleet. We kindly ask that gro…  Read more

Ski train reminder

    It's that time of year again! Tickets for our Ski train go on Sale Wednesday 18th July for travel from 21 December to 6 April 201…  Read more

Reminder: OD Tax Charge

Gentle reminder to all GDS bookers: Please remember to include the OD tax charge with every change you make to a booking* . £30 for St…  Read more

Our ski train alcohol policy

With ski season just around the corner, here’s a quick reminder of what travellers can and can’t take on board our trains to the Alps. Ski…  Read more

Introducing Club Eurostar

For more rewarding travel In response to customer feedback we are launching Club Eurostar, our new and exciting new loyalty programme towa…  Read more

Tickets ready for travel

With the options available to have tickets ready for travel in advance, there is no longer the need for customers to queue in our stations for either the ticket machine or our ticket office.  Read more

Disneyland® Paris picnic bags

Following feedback from families, we’ve made our Standard Premier meals on Disneyland® Paris trains more flexible. They’re now served in hand…  Read more

Passenger Information

From June 2016, we will collect additional passenger information for all passengers to enable us to generate a train manifest and to send disruption communications.   Read more

Free wi-fi and entertainment

All travellers can now enjoy free wi-fi and entertainment on our trains. With over 300 hours of TV, films and games to enjoy, it’s easy to connect and stream direct to a mobile or tablet.  Read more