Eurostar4Agents
UPDATE 22/03: French customs working to rule; Planned cancellations until March 30 2019

The situation is progressively returning to normal, however it may take longer than normal to proceed through departures in Paris Gare du Nord. Please ask passengers to arrive at the station at the time indicated on their ticket. Normal ticket conditions now apply. Please check Category 16 if using the GDS, or click the link below to see the conditions of all tickets. All customers/agencies have now been contacted regarding planned cancellations until March 30th.

Please click here for more information.

Luggage

From bicycles to bagpipes, surfboards to skis, find out what travellers can and can't take, as well as how to track down lost property.

Luggage allowances >
One of the great benefits of travelling with Eurostar is that you only need to check in any luggage if you’re taking more than your allowance.

Luggage Services >
All about registered luggage, parcel services and door-to-door delivery services.

Musical instruments >
Keeping your precious cargo safe and sound.

Sports and camping equipment >
Whether you’re taking skis or a set of boules, here’s all you need to know.

Prohibited and restricted items >
Discover which items are prohibited on board Eurostar.

Bikes >
Travelling with a bike? Here are the options.

Lost property >
Learn about the processes Eurostar has in place for lost property.

Our alcohol policy >
To make sure everyone's safe, happy and healthy, we've got some rules around how much alcohol you can travel with.