Eurostar4Agents
Trains Cancellations 15 October 2018

Due to a broken down shuttle in Eurotunnel, trains 9019, 9032, 9149, 9132 are cancelled today (October, 15th 2018). Affected customers are entitled to an exchange for free or to request a refunds.

Please click here for more information.

NEW Elgar DOB command

Eurostar is implementing a new ticketing arrangement called TKD _e-billet. The benefit of TKD is that Print at Home function will now be available for bookings containing SNCF segments. Tickets can also be reprinted without the need to void, reissue or cancel.

With TKD, it is required that each passenger should have a date of birth associated with a name in a booking (selected routes only). To allow this, a new command exists to allow the date of birth to be included when entering the name command.

The commands follow the same formats as today, but with an additional option for the date of birth. An example of each of the commands is listed below:

The date of birth should always be in the format of DDMMMYYYY eg 25FEB1989

The use of the date of birth does not apply to Group Names.

As it will be possible to create a provisional booking without the dates of birth, it is possible to add the date of birth to a provisional PNR before ticketing is required.

Adding DOB to the name command:
(please note : the name of the passengers do not need to be entered again)

It is possible to delete a date of birth associated with a name. The commands are listed below:

It is possible to display a date of birth associated with a name. The commands are listed below:

DOB cannot be changed once TCNs are present in the booking

DOB Capture specific routes

Any booking containing an SNCF segment (including Lyria) or an OD that can be direct or indirect (i.e. Disney, Ski, Lyon, Avignon, Marseille) will require a DOB. If not present, an error will be returned at the time of ticketing.

“DATE OF BIRTH REQUIRED”

TKD Booking retrieval and Status

When you currently retrieve an E-Ticket booking the header shows one of the following depending if it is printed or not.

Not Printed
ELGAR REF JWFKFHPU - OWNER 5495 - E-TICKETS PRESENT - 1 NOT PRINTED - ERS PNR RHOOEI

Ticketed
ELGAR REF LLDHSSNU - OWNER 5495 - TICKETED AT 5495 - ERS PNR RSRQFQ

As a TKD booking can be printed multiple times and the booking is not marked as printed in Resarail the header will be as follows:

ELGAR REF JWFKFHPU - OWNER 5495 - TKD PRESENT - ERS PNR RHOOEI

A few differences will be noticed: