UPDATE 22/03: French customs working to rule; Planned cancellations until March 30 2019

The situation is progressively returning to normal, however it may take longer than normal to proceed through departures in Paris Gare du Nord. Please ask passengers to arrive at the station at the time indicated on their ticket. Normal ticket conditions now apply. Please check Category 16 if using the GDS, or click the link below to see the conditions of all tickets. All customers/agencies have now been contacted regarding planned cancellations until March 30th.

Please click here for more information.

GDS Reference Issue

Currently we are experiencing an ongoing issue regarding some of the references being generated for Eurostar bookings within the GDS.

This issue means that bookings may be given a reference that will not work on the Eurostar "Manage Your Booking" page, neither will they work at the ticket machines at the station.

The issue is only affecting references which contain all letters and start with Q,R,S,T,U or V.

The issue is currently being worked on by Eurostar as we are fully aware this is causing a great amount of frustration. Until we have a solution in place, please apply the following workaround:

When trying to retrieve a booking on ‘Manage a Booking’ using the record locator and passenger last name:-

  • If you use AMADEUS:- the Vendor returned 9F record locator will ALWAYS work.
  • If you use GALILEO:- the Vendor Locator may occasionally not work therefore try using the Galileo PNR record locator and this will often work.
  • If you use SABRE:- the Vendor Locator may occasionally not work therefore try using the Sabre PNR record locator and this will often work.

If neither the native reference, nor the vendor locator works online, please call the GDS Helpdesk (03448 224334) so that we may give you the in-house Eurostar reference linked to the booking. This reference does work online and at the station.

The easiest way for Eurostar to find the booking is with the vendor locator, not with the ticket number. Alternatively, the name, date and train number may be used to search for the booking.

We apologise for any inconvenience caused.