UPDATE 22/03: French customs working to rule; Planned cancellations until March 30 2019

The situation is progressively returning to normal, however it may take longer than normal to proceed through departures in Paris Gare du Nord. Please ask passengers to arrive at the station at the time indicated on their ticket. Normal ticket conditions now apply. Please check Category 16 if using the GDS, or click the link below to see the conditions of all tickets. All customers/agencies have now been contacted regarding planned cancellations until March 30th.

Please click here for more information.

Contact us

Fill in the form below and our team will get back to you as soon as possible.

Contact an international agent
Speak to our Traveller Care team

Phone enquiries

Group bookings and enquiries
03448 224800
Our Groups team is here from 09:00 to 17:30 Monday to Friday 

General enquiries about Eurostar and making a booking on your account 
03448 242524
09:00 to 17:00, Monday to Sunday

Travel Agents' Concessions
03448 224888

ELGAR helpdesk
03448 220119
08:00 to 19:00, Monday to Friday
09:00 to 17:00, Saturday and Sunday

General GDS queries (previously E4A)
03448 224334
09:00 to 17:00, Monday to Friday

GDS technical queries
03448 224334
09:00 to 17:00, Monday to Friday

Opening an account (UK agents only)
01233 617520
09:00 to 17:00, Monday to Friday

Group baggage services
03448 225822

Lost property
03448 224411 then press 1
09:00 to 17:00, Monday to Friday,

Club Eurostar
If you have any queries about Club Eurostar, call:
UK: 03432 186 186
France: 01 70 70 60 88
Belgium: 02 400 67 31
Netherlands: 0207 16 83 25
Open from 08:00 to 19:00 Monday to Friday and 09:00 to 17:00 at weekends.

Contact Centre - France
+33 1 8 92 35 35 39

Contact Centre - Belgium
+32 (0)70 79 79 89
08:00 to 20:00, Monday to Friday
09:00 to 16:30, Saturday and Sunday

International agents

North America United States, Canada, Mexico, Caribbean and Central America
Contact our North American distribution partner, Rail Europe Group, via your Regional Business Development Manager, or go to
1 - 800 - Eurostar.

GDS queries for US based agents
1 800 791 2842

Agents based in other regions

Agents outside the UK, France, Belgium, Netherlands, USA, Canada, Mexico, Caribbean and Central America

It is now possible to book Eurostar in your GDS via our interlining agreement with Hahn air, book under our carrier code 9F and ticket by plating on HR/169.
To check if ticketing is available in your market click here


Eurostar's registered office details

Eurostar International Ltd registered in England and Wales No. 02462001

Times House
Regent Quarter
Bravington Walk
N1 9AW
VAT registration number GB 991 2920 01